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Our Policies
TRANSPARENCY. INTEGRITY. TRUST.
At Marshall & Co., we are committed to upholding the highest standards of professional conduct, confidentiality, and client care. The policies below guide how we operate and how we serve you.
1. Confidentiality Policy
We protect the confidentiality of all client information. Details of your matter will not be disclosed without your consent, except where required or permitted by law.
2. Client Care & Communication Policy
We are committed to providing courteous, responsive, and professional service. We will keep you informed about your matter and respond to your enquiries in a timely manner.
3. Conflict of Interest Policy
We conduct rigorous conflict checks to ensure we are able to act in your best interests. Where a conflict exists, we will not act unless we have your informed written consent.
4. Fees & Billing Policy
Our fees are agreed with clients in advance wherever possible. We are transparent about our charges and will provide clear billing and detailed explanations of fees and disbursements.
5. Complaints Policy
We aim to deliver excellent service. If you have a concern, please contact us so we can address it promptly. All complaints will be handled fairly, objectively, and confidentially.
6. Professional Conduct Policy
We adhere to the Legal Profession Act, the Eastern Caribbean Supreme Court Rules, and all applicable laws and ethical standards governing legal practice.
7. Website & Information Policy
The information on this website is for general informational purposes only and does not constitute legal advice. Viewing this website or contacting Marshall & Co. does not create an attorney-client relationship.
8. Privacy Policy
We respect your privacy. Personal information collected through our website or in the course of our service is used only to respond to enquiries or provide legal services and will not be sold or improperly disclosed except where required by law or with your consent.
